Professional with five years of experience teaching technology to employees and customers through classroom instruction, one-on-one lessons, train-the-trainer sessions, video tutorials, and tip sheets. Background in the nonprofit sector, education, and government. Expertise in creating courses, and designing curriculum. Adept in project management, program implementation, and evaluation. Skilled in determining training needs with SMEs, stakeholders, managers, and clients.
Taught in a wide range of methodologies, including formal and informal lessons focused on adult learning, ADDIE Model, Pedagogy, and Andragogy. Skilled in Microsoft Office, G Suite, Camtasia, WordPress, photo editing, and graphic design.
- Successfully led over 400 group technology classes and over 2,000 one-on-one learning sessions on topics such as Windows 10, Gmail, Mac OS, privacy, social media, web design, iOS, and Android.
- Recognized nationally as a Mover & Shaker by the Library Journal magazine. Earned awards in internal and external customer service. Interviewed by the Library Pros podcast.
- Coached over a hundred staff members of various classifications in hard and soft skills such as customer service, technology, and workplace efficiency.
- Partnered with a nonprofit organization to bring 30 computers and 10 classes to underserved communities.